All items are protected by our 30-day money back guarantee (extended to 90 days during the current COVID 19 Coronavirus pandemic) entitling you to a refund or replacement as long as the item is unused, unworn and is returned in a saleable condition.
For hygiene reasons we regret that earrings for pierced ears are non-returnable.
Your statutory rights are not affected.
To return an item(s) from within the UK please call Customer Care on 03453 707071 or email firstname.lastname@example.org and we will arrange to send you a Returns Authorisation letter together with a Freepost label enabling you to return the item(s) to us at no cost to yourself. Please note that the original delivery charge on an order is not refundable.
We do recommend that you request a certificate of posting (free) from the Post Office if you return goods.
We are currently unable to offer a free returns service for overseas orders. However, if you return an item for an exchange, you will not be charged for the second despatch.
If you telephone our Customer Care team on +44 3453 707071, or email email@example.com, then they will give you a Returns Authorisation number and also reserve any exchange item for you ahead of receiving your returned parcel.
When returning a parcel from overseas we would respectfully request that you use a registered postal service rather than a courier/delivery service.
Returns are processed within 48 hours of receipt but please allow 7 days for clearance to your card account.
Returns are processed and despatched within 48 hours of receipt. If the item is no longer available, you will receive notification and a refund.