Returns

What is your returns policy and guarantee?

All items are protected by our 30-day money back guarantee (extended over the Christmas period) entitling you to refund or replacement as long as the item is unused, unworn and is returned in a saleable condition.  

For hygiene reasons we regret that earrings for pierced ears are non-returnable.

Your statutory rights are not affected.


How can I return an item(s) from within the UK?

To return an item(s) from within the UK please call Customer Care on 03453 707071 and we will arrange to send you a Returns Authorisation letter together with a Freepost label enabling you to return the item(s) to us at no cost to yourself.  Please note that the original delivery charge on an order is not refundable.

We do recommend that you request a certificate of posting (free) from the Post Office if you return goods.

How can I return an item(s) from outside the UK?

We are currently unable to offer a free returns service for overseas orders. However, if you return an item for an exchange, you will not be charged for the second despatch.

If you telephone our Customer Care team on +44 3453 707071, or email customercare@eternalcollection.co.uk, then they will give you a Returns Authorisation number and also reserve any exchange item for you ahead of receiving your returned parcel.

When returning a parcel from overseas we would respectfully request that you use a registered postal service rather than a courier/delivery service.

How long will it take to receive a refund?

Returns are processed within 48 hours of receipt but please allow 7 days for clearance to your card account.

How long will it take to deliver a replacement item?

Returns are processed and despatched within 48 hours of receipt. If the item is no longer available, you will receive notification and a refund.